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Return and Refund Policy

Effective Date: 03-08-2024

Nimra Fashion (www.nimrafashion.com)

1. Introduction

At Nimra Fashion, we strive to provide our customers with high-quality products and excellent customer service. Due to the intimate nature of our products, we have a specific return and refund policy to ensure the hygiene and safety of our customers. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

2. Return Policy

2.1 Eligibility for Returns

Due to hygiene reasons, we do not accept returns for lingerie, innerwear, swimwear, nightwear, and other intimate products. However, exceptions are made for products that are received in a damaged condition or if the wrong product was delivered.

2.2 Damaged or Incorrect Products

If you receive a product that is damaged or not what you ordered, you are eligible to return the product. Please initiate the return process within 3 days of receiving the product.

2.3 Return Process

To initiate a return for a damaged or incorrect product, follow these steps:

  1. Log In: Log in to your account on www.nimrafashion.com.
  2. Navigate to Support Tickets: Go to the 'My Account' page and click on 'Support Tickets'.
  3. Create a Ticket: Create a new support ticket detailing the issue with your order, including:
    • Order number
    • Description of the damage or the incorrect product received
    • Photos of the damaged or incorrect product
  4. Response Time: Our customer support team will respond to your ticket within two business days with further instructions.
  5. Return Instructions: If your return is approved, follow the instructions provided by our support team to send the product back to us.
2.4 Conditions for Returns
  • The product must be unused and in the same condition that you received it.
  • The product must be in the original packaging with all tags and labels intact.
  • A copy of the original invoice or order confirmation must be included with the return.

3. Refund Policy

3.1 Refund Eligibility

Refunds are only available for products that are damaged or incorrect and returned within the specified period of 3 days from receipt.

3.2 Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Original Payment Method: Refunds will be credited to your original payment method (credit card, debit card, net banking, etc.).
  • Website Wallet: You can opt to receive your refund as a credit in your website wallet for future purchases.
  • Gift Card: Refunds can also be issued in the form of a gift card, which can be used for future purchases on our website.
3.3 Refund Timeline

The refund process may take up to 7-10 business days after the return is received and approved. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

3.4 Non-Refundable Items
  • Gift cards
  • Any promotional items or free gifts received with your purchase
4. Exchanges

We do not offer exchanges due to the nature of our products. If you receive a damaged or incorrect product, please follow the return process, and a refund will be issued accordingly.

5. Shipping Costs

5.1 Return Shipping Costs

For products that are eligible for return due to damage or incorrect delivery, Nimra Fashion will bear the cost of return shipping. Our customer support team will provide you with a prepaid shipping label or arrange for a courier pickup.

5.2 Non-Returnable Products

For products that are not eligible for return, the customer will be responsible for any shipping costs incurred.

6. Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team:

  • Email: info@nimrafashion.com
  • Address: C18/3, Madanpur Khader Extension Part III, Near Makki Masjid, New Delhi - 110076
  • Phone: +91-8800401744

We appreciate your understanding and cooperation. Thank you for shopping with Nimra Fashion!